SHIPPING & RETURNS

SHIPPING POLICIES

  • We offer standard shipping for all orders made in The Glo Clinic Online Store.

  • Orders are shipped on business days only (Monday-Friday, excluding Malaysia National holidays).

  • Your order should be processed and ship within 5 - 7 working days after order verification and credit approval.

  • We use flat-rate shipping of RM 6.00 for orders below RM 168 and free shipping for any order above RM 300.

  • Orders will be processed and shipped once credit card authorization is received.

  • International: We do not ship items purchased from this website to any other destination outside of Malaysia.

  • Note that during festive periods, please allow more time for delivery. We do apologize for the inconvenience caused.

RETURN POLICIES

  1. Original online receipt is required for product exchange within 30 days after purchase.

  2. Products can be exchanged if there is a manufacturing fault.

  3. No refund policy.

  4. Products can be exchanged provided that the products are in new and original condition.

  5. The value difference will not be returned if the price of the exchange item is lower than the original item.

  6. The Glo Clinic reserves the right for final decision.

  7. The Glo Clinic reserves the right to alter this policy at any time.